Customer Reviews (10)
Brooklyn W.
Smooth setup with minor learning curve
Getting FullStory up and running was pretty straightforward — I had it installed and tracking within about 30 minutes. The onboarding materials helped a lot, though I did have to dig a bit to understand how to customize session recordings the way I wanted. Overall, it was an easy setup with just a slight learning curve around some features.
Cora W.
Gets Better Over Time
Started using this about three years ago, and I’ve seen it improve steadily, especially with their session replay features getting more detailed and easier to navigate. It’s helped us catch user experience issues we’d have missed otherwise.
Yoshiro S.
Solid choice for user insights
Tried Hotjar and LogRocket before settling on FullStory, and what really stood out was how detailed the session replays are without bogging down performance. Hotjar had a simpler setup but didn’t capture as much nuance in user interactions, while LogRocket felt a bit clunky and harder to integrate with our existing stack. FullStory’s search and segmentation features made it way easier to pinpoint issues and understand user flows. It’s not perfect—sometimes the interface can feel overwhelming—but overall it’s been a solid tool for digging into user behavior deeply.
Hippolyte V.
Smooth Setup and Onboarding
Getting FullStory up and running was surprisingly smooth. The onboarding materials were clear, and I had the tracking script installed within about 20 minutes. There was a slight learning curve figuring out how to best segment the sessions, but the dashboard is intuitive enough once you spend a little time with it. Overall, the setup didn’t slow me down, which I appreciated.
Hubert F.
Mixed setup experience
Getting FullStory up and running was a bit of a mixed bag—some parts were straightforward and had it tracking quickly, but other aspects of the setup took more digging and trial to figure out. The onboarding materials helped, but there was definitely a learning curve before things clicked.
Robin G.
Worth it but pricey
The pricing feels a bit steep for smaller teams, and the ROI took a while to materialize. Still, it’s decent if you really dive into the features and use them fully.
Cora C.
Better insights with smoother playback
I gave FullStory a try after using Hotjar and Crazy Egg, and what stood out was how detailed and smooth the session playback felt. While Hotjar is simpler to set up, FullStory’s search and filtering options made it way easier to pinpoint issues without sifting through endless recordings. Crazy Egg’s heatmaps were helpful, but FullStory’s combined analytics and frustration signals gave us better insight into user behavior. The only downside is that it can get pricey as you scale, but the depth of data made it worth it for our team.
Sam V.
Smooth and Simple Setup
Getting FullStory up and running was surprisingly straightforward. The onboarding guided me through the key steps without overwhelming me, and I had it tracking sessions within an hour. Took a bit of time to get comfortable with all the features, but the initial setup was smooth and hassle-free.
Kiara M.
Solid and improving tool
After a few years with FullStory, I’ve noticed it keeps getting more intuitive and reliable. What started as a simple session replay tool has grown into something that really helps me understand user behavior without too much hassle. The updates haven’t disrupted my workflow, which I appreciate.
Henri M.
Setup was a mixed experience
Getting FullStory up and running was a bit of a mixed bag. The initial onboarding was straightforward enough, and I had it tracking in under an hour, but figuring out the more advanced features took a lot longer than I expected. There’s definitely a learning curve if you want to get the most out of it.