Customer Reviews (10)
Aurora S.
Quick and smooth setup
Getting Heap up and running was surprisingly quick, and the onboarding materials made the process smooth without feeling overwhelming. Took me about an afternoon to get comfortable with the basics.
Pablo M.
Worth the cost for insights
The pricing felt a bit high at first, but after seeing how much data we could track without extra hassle, it quickly paid off. Definitely solid value if you want detailed insights without jumping through hoops.
Madeleine D.
Easy setup and insights
Tried Mixpanel and Amplitude before, but Heap's automatic event tracking saved me a ton of setup time. The interface feels more intuitive for digging into user behavior without endless manual tagging, though sometimes reports can lag a bit. Definitely a solid choice if you want faster insights without a big engineering lift.
Bertha G.
Steady improvements over time
Been with them for over three years now, and I’ve seen the platform get a lot more intuitive and reliable. The updates have really improved tracking accuracy and the dashboard is cleaner, which makes my daily work easier.
Marc D.
Easy tracking, minor quirks
Heap’s been super handy for tracking stuff without needing to set up a million events. The auto-capture feature saves a ton of time, though sometimes the interface feels a bit clunky when digging into deeper analytics. Overall, it gets the job done and makes life easier.
Jannis K.
Improved a lot over time
Started using Heap about three years ago, and it’s definitely come a long way since then. Early on, some features felt a bit clunky, but updates have made the interface much smoother and easier to navigate. I appreciate how effortless it is now to track user behavior without needing to write tons of code. The only downside is that occasionally the data can lag a bit during high-traffic periods, but overall it’s been a solid tool for our analytics needs.
Madelyn R.
Smooth and straightforward setup
Getting Heap up and running was surprisingly smooth—I had it tracking basic events within an afternoon. The onboarding materials were clear enough to avoid any major headaches, though I did spend a bit of time figuring out some of the more advanced features. Overall, a pretty straightforward setup that didn’t slow me down.
Mathias M.
Easy and solid analytics
Heap actually surprised me with how easy it is to set up and start tracking stuff without needing to code much. The interface is clean and I can dig into user behavior pretty quickly, which saves me a bunch of time. Sometimes it feels a bit slow when pulling reports, but overall it’s solid for what I need. Definitely a useful tool if you want quick analytics without the usual hassle.
Esteban L.
Decent value but pricey
Heap’s pricing feels a bit steep for what we actually use. For smaller teams or basic tracking, it might be overkill and not worth the cost. That said, when you start diving into the deeper analytics, it does offer insights that can justify the spend if you have the bandwidth to really leverage it. Overall, it’s decent value but I’d be hesitant to recommend it without a clear plan for maximizing ROI.
Timothe A.
Great auto-tracking and segmentation
The automatic event tracking in Heap has been a game changer for understanding user behavior without having to set up tons of manual tags. I also really appreciate how easy it is to segment data with their analysis tools, which makes digging into trends straightforward and efficient. The only drawback I've found is that the user interface can feel a bit cluttered when handling more complex queries, but overall it's been a solid experience.