Customer Reviews (10)
Pablo L.
Works okay, could improve
Hotjar is alright for getting a quick look at how people use my site, but sometimes it feels a bit clunky and the data isn’t always super reliable. It’s good enough for basic stuff, but don’t expect it to be perfect or super detailed.
Nina C.
Great for team insights
Our team of eight started using Hotjar to get better insight into how users interact with our product. Getting everyone on board took a bit of time since some preferred more traditional analytics tools, but once we saw the heatmaps and session recordings, the shift was almost unanimous. It’s helped spark more collaborative discussions during meetings because we can actually point to specific user behaviors instead of guessing. The only downside is that it can slow down page load times a bit, which some of our testers noticed.
Remi O.
Setup was a mixed bag
The onboarding was clear enough, but the actual setup took longer than I expected with some trial and error to get everything tracking right. Definitely not the smoothest start, but once it was up, it worked fine.
Vilson C.
Good tool but some hiccups
Been with Hotjar for about 3 years now and while it’s improved in some ways, the recent updates kinda slowed things down for me. The heatmaps still work well and help me understand user behavior, but the interface feels less intuitive than before, which is a bit frustrating. Also, the session recordings sometimes lag, making it tough to analyze smoothly.
Reinaldo L.
Helpful insights for UX tweaks
Hotjar is a pretty handy tool for figuring out where folks click and how they scroll on my site. The heatmaps are super clear and help me see what’s working and what’s not. Sometimes the session recordings take a bit to load, but overall it’s helped me tweak stuff that actually improved user experience. Definitely worth checking out if you wanna get inside users’ heads a bit more.
Julien D.
Solved Signup Dropoff Mystery
We were struggling to understand why visitors kept dropping off our signup page, and traditional analytics just weren't cutting it. Hotjar's heatmaps and session recordings let us see exactly where users hesitated or got frustrated, which pointed out a confusing form field we kept overlooking. After tweaking that one area, our conversion rate noticeably improved. The tool feels intuitive and didn’t require a steep learning curve, though sometimes the recordings take a while to load.
Hayato K.
Mixed feelings on team adoption
Our team of eight tried Hotjar to get better insights on user behavior, but getting everyone to consistently use it was tougher than expected. Some teammates found the data useful, while others felt it slowed down their workflow without clear benefits.
Killian R.
Quick and straightforward setup
Setting up Hotjar was surprisingly quick—I had it running in under 15 minutes with no major hiccups. The onboarding guides were clear and helped me get the basics down fast, though I did have to fiddle a bit with the advanced settings to get the data I wanted. Overall, pretty smooth experience with just a tiny learning curve.
Brielle L.
Not worth the high cost
Honestly, Hotjar feels way overpriced for what it offers. The heatmaps and session recordings are okay, but when you factor in the monthly fee, it just doesn't give me enough ROI to justify the cost. For a small business like mine, there are cheaper tools that do almost the same job without burning a hole in my budget. Also, the pricing tiers are confusing and I ended up paying for features I barely use.
Takeshi Y.
Great for team insights
Our team of six started using Hotjar to better understand user behavior, and getting everyone on board was smoother than expected since the insights sparked some great discussions. It really helped us align on priorities, though sometimes the data can be a bit overwhelming to sift through all at once.