Customer Reviews (10)
Johannes H.
Useful but clunky at times
Started using this tool about three years ago and while it has improved in some areas, the interface still feels clunky and occasionally slow. The data is useful but getting to what I need can be frustrating at times.
Tilly C.
Heatmaps and Recordings Flop
The heatmaps are almost unusable because they load so slowly and crash often. Session recordings should help spot issues, but they barely play without glitches, which is super frustrating.
Axel K.
Useful but a bit clunky
Hotjar’s cool for seeing how people click around, but sometimes the data feels a bit off or laggy. Wish it was easier to dig into specific user sessions without jumping through hoops. Overall, not bad but definitely has some quirks.
Mathieu R.
Smooth start, tricky details
The onboarding was straightforward and I had the tracking code installed in about 15 minutes, but figuring out some of the deeper features took a bit of digging. Overall, a mixed bag between quick setup and a steeper learning curve once you dive in.
Skylar W.
Helpful for user insights
Hotjar’s heatmaps and session recordings have been super helpful for figuring out where people actually click and scroll on my site. Setting it up was pretty straightforward, though sometimes the data takes a bit to update. Overall, it’s made tweaking the design way easier.
Mattias W.
Grown on me over time
Started using this about 3 years ago and it’s definitely come a long way—features keep getting better and easier to use. Sometimes the loading takes a bit longer than I’d like, but overall it’s been really helpful for understanding user behavior.
Antoine L.
Helped spot signup issues
Was having trouble understanding why users dropped off on our signup page, and Hotjar's heatmaps finally showed me the exact spots where people got stuck. Helped a lot with pinpointing issues, but sometimes the recordings felt glitchy and a bit slow to load.
Valentin G.
Quick and simple setup
Getting Hotjar up and running was surprisingly smooth. The onboarding guided me through the key steps without any confusion, and I had it tracking on my site in under 20 minutes. There’s a slight learning curve when diving into the more advanced features, but the initial setup definitely didn’t feel overwhelming.
Zacharie H.
Decent but glitchy sometimes
Hotjar’s cool for seeing where people click but sometimes the data feels a bit off, and the setup took me longer than I thought. Not bad, just kinda meh overall.
Willi D.
Saved our signup flow
We kept losing users on our signup page but Hotjar’s heatmaps showed exactly where they got stuck, which helped us fix the flow quickly. It made understanding user behavior way easier than guessing based on numbers alone.