Customer Reviews (7)
Daiki M.
Solved checkout dropoff issue
Our team was drowning in figuring out why visitors were dropping off at checkout, which was hurting sales. Mouseflow’s session replays helped me spot that many users were getting stuck on a confusing form field that was causing frustration. Being able to watch exactly where people hesitated made it way easier to fix the problem quickly. Overall, it nailed the issue and made our checkout flow smoother, though sometimes the dashboard can feel a bit overwhelming at first.
Genesis B.
Worth the investment overall
For what I get out of Mouseflow, the price feels fair. The insights it provides have helped me catch issues I never would have noticed otherwise, which ended up saving time and money in the long run. It's definitely a bit of an investment, but the boost in conversion tracking makes it worth it, especially for smaller teams that need solid data without a huge budget. If you’re just starting out, it might feel a little steep, but for the features and ROI, it pays for itself.
Valentin A.
Reliable and improving tool
Started using this about three years ago and it's definitely gotten smoother and more reliable over time. The session replay feature especially feels way more detailed now, making it easier to spot where users get stuck.
Michiel B.
Clear insights with intuitive UI
I switched from Hotjar to Mouseflow because I needed better session replay quality, and this definitely delivers. Compared to FullStory, Mouseflow’s interface feels more intuitive and the heatmaps are easier to interpret, which saved me time digging through data. It’s not perfect—sometimes the loading speed lags—but overall it’s been a solid tool for understanding user behavior on our site.
Verônica B.
Quick and straightforward setup
Getting Mouseflow set up was surprisingly smooth—I had it tracking sessions within about 15 minutes. The onboarding materials are clear, and the learning curve wasn’t too steep, even for someone who isn’t super technical.
Eden L.
Gets better with time
Started with Mouseflow about three years ago and it’s definitely gotten better over time. The session recordings and heatmaps have been super helpful to understand user behavior, and they keep adding handy features without making it too complicated. Only wish the mobile tracking was a bit smoother though.
Lillian J.
Steady improvements over time
Started using this about three years ago and have seen the tool get steadily more reliable and feature-rich. The session replays have become way smoother, making it easier to spot user issues without jumping through hoops.