Customer Reviews (10)
Harold S.
Smooth team transition overall
Our team of 8 switched over last quarter, and getting everyone up to speed was easier than expected. The collaboration features helped us stay synced, though sometimes the interface feels a bit clunky when handling bulk edits.
Jonathan M.
Smooth and straightforward setup
Getting everything set up with BigCommerce was surprisingly smooth — took me about a couple of hours to have a basic store live. The onboarding guides were clear and really helped flatten out the learning curve, so I didn't feel lost at any point. Definitely easy enough to get started without a ton of tech experience.
Jacob M.
Flexible and Feature-Rich Platform
I gave BigCommerce a shot after trying Shopify and Wix, and I really liked how flexible it felt for handling larger catalogs without slowing down. Shopify was smooth but felt a bit restrictive on customization unless you pay extra, and Wix just didn’t have the robust e-commerce features I needed. BigCommerce struck a good balance with built-in tools like multi-channel selling and decent SEO options right out of the box. It’s not perfect—some of the design templates feel a bit dated—but overall, it made managing my growing store way easier.
Lucas F.
Worth the investment
BigCommerce definitely isn’t the cheapest option out there, but for what you get, it’s worth the cost. The platform’s features have helped boost my store’s sales, so the return on investment feels solid. It’s great value for small teams looking to grow without juggling multiple tools.
Reid D.
Smooth and straightforward setup
The setup was surprisingly straightforward and the onboarding guides really helped me get everything in place without much trouble. It took me a couple of hours to have the store fully configured, which felt worth it considering how smooth the process was. There was a little bit of a learning curve with some of the more advanced features, but nothing overwhelming.
Simon O.
Decent but could improve
Started using this about 4 years ago and while the platform has definitely added useful features, some updates feel clunky and not very intuitive. Support has been hit or miss, so it can be frustrating when things go wrong.
Kaitlyn M.
Overpriced with hidden costs
Honestly, BigCommerce feels way too expensive for what you actually get. The monthly fees add up quickly, and the features that supposedly justify the cost often require extra paid apps, which kills any chance of a decent ROI for small businesses like mine. I expected a smoother experience considering the price, but dealing with hidden costs and limits made it tough to feel like I was getting my money's worth. Overall, it just wasn't the best investment for what I needed.
Lysander L.
Inventory sync lifesaver, but clunky
We were drowning in managing multiple product variants and inventory across different sales channels, which got really messy and time-consuming. BigCommerce helped by streamlining the inventory sync and made updating product info less of a headache, especially across our website and Amazon store. That said, the learning curve was steeper than I expected, and some of the customization options felt limited unless you want to spend a lot on apps or developer support. So while it solved the core problem, it wasn't quite as flexible or straightforward as I'd hoped.
Sebastian R.
Good product tools, poor checkout
The product management system has a lot of potential and is fairly easy to navigate, which made adding items straightforward. However, the checkout customization options were really frustrating—there’s very little flexibility, and it felt like I was constantly fighting the interface to make basic changes. Also, the integration with payment gateways was spotty and caused some checkout errors that hurt sales. Overall, it feels like BigCommerce is trying to be everything at once but ends up lacking polish in key areas.
Hayden T.
Mixed feelings about setup
Getting started was a mixed bag—some parts of the setup were straightforward and quick, but other areas took longer to figure out and felt a bit clunky. The onboarding tutorials helped, but I definitely hit some frustrating roadblocks along the way.