Customer Reviews (10)
Archibald T.
Solid but a bit clunky
Our team of about 10 started using Ping Identity after management pushed for a single sign-on solution to simplify access. Getting everyone on board was a bit of a headache since some folks found the setup confusing, and the support documentation wasn’t always clear. While it does help with centralizing login credentials, a few teammates ran into issues with multi-factor authentication not working smoothly on all devices. Overall, it’s useful but definitely requires some patience and a willingness to troubleshoot together.
Percival J.
Smooth Setup and Onboarding
Getting everything set up was surprisingly smooth, and the onboarding materials really helped flatten the learning curve. It took a few hours to get comfortable, but after that, managing the system felt straightforward.
Teresa S.
Solid SSO and security features
The single sign-on feature really streamlines our users’ access across multiple apps without constant logins, which has saved us a lot of time. I also like the adaptive authentication—it adds an extra layer of security without making the process feel cumbersome. That said, setting up some of the more advanced configurations was a bit confusing at first, and the documentation could be clearer. Overall, it’s reliable and does what we need with minimal hassle.
Damian H.
Clunky and hard to adopt
Our team of about 8 was forced to switch to Ping Identity for single sign-on, but getting everyone on board was a real pain. The interface is clunky and not very intuitive, which made collaboration tougher since people kept needing help with basic tasks. Honestly, it slowed us down more than anything else.
Casper W.
Solid for team use
Our team of about 15 switched to Ping Identity after some frustration with our old system. Getting everyone to adopt it took a couple weeks, but once they did, collaboration around access management got way smoother.
Roderick L.
Smooth team login switch
Our team of about 12 people started using Ping Identity when the boss decided to switch all authentication to a more secure platform. Getting everyone on board was a bit tricky at first since some folks found the setup confusing, but after a couple of weeks it really smoothed out. Collaboration improved since we all had a consistent login experience across tools, which saved time and headaches.
Flynn R.
Reliable but with quirks
Started using this about 5 years ago and it’s definitely gotten smoother with every update. The interface feels less clunky now, though sometimes the setup can still be a bit confusing.
Jacqueline Y.
Smooth team adoption overall
Our team of about 12 switched over after the boss pushed for better security, and honestly it wasn’t as painful as expected. Getting everyone on board took a little time, but once we had it setup, collaboration felt smoother and way more secure across projects.
Maximilian W.
Reliable and improving over time
Started working with Ping Identity about five years ago, and I’ve seen it become much more reliable and user-friendly over time. The platform’s integrations have improved noticeably, making it easier to manage access across different systems without constant troubleshooting. Overall, it’s been a solid tool that keeps getting better with updates.
Jasmine A.
Smooth access, minor setup hurdles
Our team of about 12 people started using Ping Identity after management decided to centralize access for all our cloud apps. Getting everyone up to speed took a bit longer than expected because the interface isn’t super intuitive at first, but once the basics clicked, it really streamlined how we manage authentication across different services. Collaboration improved since we no longer had to troubleshoot login issues individually, and the security benefits gave the whole team peace of mind. I’d say it’s a solid tool, though some of the setup steps could be less cumbersome.